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In person Free of charge Past event

CUSTOMER SERVICE WEEK 2026

Welcome to the ‘THE EXTRA MILE’ week!!

About this event

We have talked about this mile enough. Today, we actually have to walk it. Customer Service Week is here, the activities are lined up, and now we get to see who really meant all that ‘Extra Mile’ talk.

Nakasero Hospital

Getting here

Nakasero Hospital
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10 cookies listed
Cookie Set by Purpose Duration
nhl_consent Nakasero Hospital Remembers your cookie choices so we do not ask on every page. 6 months
wp_woocommerce_session_* WooCommerce Keeps your cart and checkout session. 2 days
woocommerce_cart_hash, woocommerce_items_in_cart WooCommerce Tracks whether your cart has changed. Session
fkcart_* (browser storage) WooCommerce side cart Shows your cart contents and total without reloading the page. Session
bookly-session-*, PHPSESSID Bookly Keeps your place in the appointment booking form. Session
knhl_kranium_sid Nakasero Hospital Keeps you signed in to the patient portal. Session
wordpress_logged_in_*, wordpress_sec_*, wordpress_test_cookie WordPress Signs you in to your account and checks that your browser accepts cookies. Session, or 14 days if you choose "Remember me"
wfwaf-authcookie-* Wordfence Security firewall: recognises signed-in users so they are not blocked. 12 hours
googtrans GTranslate / Google Translate Set only when you choose a language in the language switcher, to show the site in that language. Session
__cf_bm Cloudflare Distinguishes people from automated bots to protect the site. 30 minutes

Loads content from other providers, such as Google Maps and YouTube videos, and lets the booking form remember your contact details for your next appointment. These providers may set their own cookies.

3 cookies listed
Cookie Set by Purpose Duration
bookly-customer-* Bookly Remembers the contact details you entered so the booking form is pre-filled next time. Deleted if you withdraw consent. 1 year
NID, AEC, SOCS and similar Google (Google Maps) Set by Google when the map on the Contact Us page is loaded. Up to 6 months
YSC, VISITOR_INFO1_LIVE and similar Google (YouTube) Set by YouTube when an embedded video is loaded. Session to 6 months

Helps us understand how visitors use the website, such as which pages are visited, so we can improve it. The information is aggregated.

1 cookie listed
Cookie Set by Purpose Duration
_ga, _ga_* Google Analytics Distinguishes visitors and sessions to produce aggregated usage statistics. Up to 2 years

Records how you arrived at our website (for example from a search engine, social media or a campaign link) and links it to pharmacy orders, so we can see which channels work.

1 cookie listed
Cookie Set by Purpose Duration
sbjs_current, sbjs_current_add, sbjs_first, sbjs_first_add, sbjs_session, sbjs_udata, sbjs_migrations WooCommerce order attribution Records where your visit came from (search, social, referral or campaign link) and attaches it to pharmacy orders. Session (sbjs_session: 30 minutes)
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