Hospital alert: Save up to 35% on breast screening this October! Get subsidized sed mammography and breast ultrasound at Nakasero Hospital. Book now: 0706 346222 / 0800 200035 (Toll-Free). | For inquiries call us on 0800 200 035

Last updated: 6 November 2026

1. Introduction

This Cookie Policy explains how Nakasero Hospital Limited (“NHL”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website.

We use cookies to support website functionality, improve user experience, maintain security and, where enabled, understand how visitors interact with our website.

This policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files stored on your computer, smartphone or other device when you visit a website. They help websites remember certain information about your visit, preferences or interactions.

Some cookies are necessary for a website to function, while others help measure website performance or provide additional features.

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to operate correctly. They may support secure access, session management, form submissions and other core website functions.

These cookies cannot generally be disabled through our website’s cookie preference settings without affecting certain features.

3.2 Functional Cookies

Functional cookies help remember your preferences and support enhanced website features, such as maintaining selected settings or improving navigation.

3.3 Analytics and Performance Cookies

Where enabled, these cookies help us understand how visitors use our website, including which pages are visited, how visitors navigate the website and whether technical errors occur.

We may use this information to improve website performance, usability and accessibility.

3.4 Third-Party Cookies

Some services integrated into our website may place cookies on your device. These may include analytics providers, embedded content services, appointment booking tools or payment service providers, where applicable.

Third-party cookies are subject to the relevant provider’s policies and practices.

4. Why We Use Cookies

We may use cookies and similar technologies to:

  • Ensure our website functions properly and securely.
  • Support appointment booking and other online services.
  • Remember relevant preferences and settings.
  • Understand website traffic and improve performance.
  • Support third-party features integrated into our website.

We do not use this policy to authorise the collection of information beyond what is necessary for the purposes described and permitted by applicable law.

5. Cookies and Personal Information

Some cookies may collect information such as your device type, browser, approximate location, pages visited and interactions with our website.

Cookies used during authenticated sessions may also support account security and service delivery.

Cookies should not be used to collect or disclose confidential medical information unnecessarily. Any processing of personal or health information is subject to our applicable privacy and data protection obligations.

6. Your Cookie Choices

You can manage cookies in the following ways:

  • Cookie preferences: Where a cookie consent tool is available, you can accept, reject or customize non-essential cookies.
  • Browser settings: You can configure your browser to block or delete cookies.
  • Third-party settings: You may be able to manage cookies through the relevant third-party provider.

Disabling certain cookies may affect the availability or functionality of some website features.

Where consent is required, non-essential cookies will only be used after you provide valid consent. You may withdraw or change your consent at any time through the available preference controls.

Change my cookie settings

7. How Long Cookies Remain on Your Device

Cookies may be classified as:

  • Session cookies: These are generally removed when you close your browser.
  • Persistent cookies: These remain on your device until they expire or you delete them.

The retention period depends on the purpose of each cookie and the relevant service. Specific cookie names, purposes and expiry periods are documented in our cookie inventory below.

Cookie inventory

Strictly necessary

Needed for the website to work: keeping items in your cart, taking you through booking and checkout, signing you in, protecting the site from attacks, and remembering your cookie choices. These cannot be switched off.

Cookie Set by Purpose Duration
nhl_consent Nakasero Hospital Remembers your cookie choices so we do not ask on every page. 6 months
wp_woocommerce_session_* WooCommerce Keeps your cart and checkout session. 2 days
woocommerce_cart_hash, woocommerce_items_in_cart WooCommerce Tracks whether your cart has changed. Session
fkcart_* (browser storage) WooCommerce side cart Shows your cart contents and total without reloading the page. Session
bookly-session-*, PHPSESSID Bookly Keeps your place in the appointment booking form. Session
knhl_kranium_sid Nakasero Hospital Keeps you signed in to the patient portal. Session
wordpress_logged_in_*, wordpress_sec_*, wordpress_test_cookie WordPress Signs you in to your account and checks that your browser accepts cookies. Session, or 14 days if you choose "Remember me"
wfwaf-authcookie-* Wordfence Security firewall: recognises signed-in users so they are not blocked. 12 hours
googtrans GTranslate / Google Translate Set only when you choose a language in the language switcher, to show the site in that language. Session
__cf_bm Cloudflare Distinguishes people from automated bots to protect the site. 30 minutes

Functional and third-party content

Loads content from other providers, such as Google Maps and YouTube videos, and lets the booking form remember your contact details for your next appointment. These providers may set their own cookies.

Cookie Set by Purpose Duration
bookly-customer-* Bookly Remembers the contact details you entered so the booking form is pre-filled next time. Deleted if you withdraw consent. 1 year
NID, AEC, SOCS and similar Google (Google Maps) Set by Google when the map on the Contact Us page is loaded. Up to 6 months
YSC, VISITOR_INFO1_LIVE and similar Google (YouTube) Set by YouTube when an embedded video is loaded. Session to 6 months

Analytics

Helps us understand how visitors use the website, such as which pages are visited, so we can improve it. The information is aggregated.

Cookie Set by Purpose Duration
_ga, _ga_* Google Analytics Distinguishes visitors and sessions to produce aggregated usage statistics. Up to 2 years

Marketing and attribution

Records how you arrived at our website (for example from a search engine, social media or a campaign link) and links it to pharmacy orders, so we can see which channels work.

Cookie Set by Purpose Duration
sbjs_current, sbjs_current_add, sbjs_first, sbjs_first_add, sbjs_session, sbjs_udata, sbjs_migrations WooCommerce order attribution Records where your visit came from (search, social, referral or campaign link) and attaches it to pharmacy orders. Session (sbjs_session: 30 minutes)

8. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control the cookie practices of external websites.

We encourage you to review the privacy and cookie policies of any third-party service you access.

9. Data Protection and Security

We take reasonable measures to protect information processed through our website. Cookie-related information is handled in accordance with applicable data protection requirements.

Access to information is restricted where appropriate, and cookies should be configured with suitable security settings.

10. Changes to This Cookie Policy

We may update this policy from time to time to reflect changes in our website, technologies, services or legal obligations.

Any changes will be published on this page with an updated revision date.

11. Contact Us

If you have questions about this Cookie Policy or how cookies are used on our website, please contact:

Nakasero Hospital Limited
Website: https://nakaserohospital.com/

For further assistance, please use the contact details published on our website.

Choose which optional cookies you allow. Strictly necessary cookies are always on because the website cannot work without them. Cookie Policy

Always on

Needed for the website to work: keeping items in your cart, taking you through booking and checkout, signing you in, protecting the site from attacks, and remembering your cookie choices. These cannot be switched off.

10 cookies listed
Cookie Set by Purpose Duration
nhl_consent Nakasero Hospital Remembers your cookie choices so we do not ask on every page. 6 months
wp_woocommerce_session_* WooCommerce Keeps your cart and checkout session. 2 days
woocommerce_cart_hash, woocommerce_items_in_cart WooCommerce Tracks whether your cart has changed. Session
fkcart_* (browser storage) WooCommerce side cart Shows your cart contents and total without reloading the page. Session
bookly-session-*, PHPSESSID Bookly Keeps your place in the appointment booking form. Session
knhl_kranium_sid Nakasero Hospital Keeps you signed in to the patient portal. Session
wordpress_logged_in_*, wordpress_sec_*, wordpress_test_cookie WordPress Signs you in to your account and checks that your browser accepts cookies. Session, or 14 days if you choose "Remember me"
wfwaf-authcookie-* Wordfence Security firewall: recognises signed-in users so they are not blocked. 12 hours
googtrans GTranslate / Google Translate Set only when you choose a language in the language switcher, to show the site in that language. Session
__cf_bm Cloudflare Distinguishes people from automated bots to protect the site. 30 minutes

Loads content from other providers, such as Google Maps and YouTube videos, and lets the booking form remember your contact details for your next appointment. These providers may set their own cookies.

3 cookies listed
Cookie Set by Purpose Duration
bookly-customer-* Bookly Remembers the contact details you entered so the booking form is pre-filled next time. Deleted if you withdraw consent. 1 year
NID, AEC, SOCS and similar Google (Google Maps) Set by Google when the map on the Contact Us page is loaded. Up to 6 months
YSC, VISITOR_INFO1_LIVE and similar Google (YouTube) Set by YouTube when an embedded video is loaded. Session to 6 months

Helps us understand how visitors use the website, such as which pages are visited, so we can improve it. The information is aggregated.

1 cookie listed
Cookie Set by Purpose Duration
_ga, _ga_* Google Analytics Distinguishes visitors and sessions to produce aggregated usage statistics. Up to 2 years

Records how you arrived at our website (for example from a search engine, social media or a campaign link) and links it to pharmacy orders, so we can see which channels work.

1 cookie listed
Cookie Set by Purpose Duration
sbjs_current, sbjs_current_add, sbjs_first, sbjs_first_add, sbjs_session, sbjs_udata, sbjs_migrations WooCommerce order attribution Records where your visit came from (search, social, referral or campaign link) and attaches it to pharmacy orders. Session (sbjs_session: 30 minutes)
Scroll to Top