Your Rights & Our Responsibilities
- You have the right to compassionate care, privacy and clear information about your treatment.
Everything you need, before you arrive.
From admissions to billing and support services, your experience is structured so you can move through care with clarity.
Accredited Care
10+ Centres of Excellence
200+ Specialists
Dedicated International Desk
24/7 Support
Access
Getting started
Everything you need to begin your care — clearly explained, so you always know what comes next.
Admissions Registration & preparation
Our admissions process is designed to be straightforward. We guide you through registration and preparation.
- Patient registration and file creation
- Support for both scheduled and walk-in visits
- Guidance on required documents
- Directed to relevant departments
Billing & Insurance Estimates, cover & payments
Transparent estimates and direct billing with accredited insurers, so costs are clear before you proceed.
Explore Billing & Insurance Guides & Support Wayfinding & assistance
Dedicated guides and support teams help you navigate every department with confidence.
Explore Guides & Support 
Support services
Tell us in advance and we'll have everything ready when you arrive.
- Appointment scheduling support
- Patient liaison services
- Language & communication assistance
- Comfort & convenience services
Your journey
Your care, every step of the way.
We stay with you from the moment you book through your follow-up after you leave.
1
Before your visit
- Book your appointment or walk in
- Receive guidance on preparation
- Understand costs and documentation
2
During your visit
- Check in and get directed quickly
- Access coordinated care across departments
- Receive updates and support throughout
3
After your visit
- Get clear discharge instructions
- Access follow-up care if needed
- Reach support team for any questions
Amenities
Comfort and convenience built into your stay.
Prayer Rooms
Restaurant & Refreshments
Free Wi-Fi
Lounge Areas
Pharmacy Services
Parking Facilities
Patient Accomodation
Our commitment
Our promise to you.
A care experience that respects your time, your dignity and your peace of mind — every visit, every day.
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Clear communication at every stage
Plain-language updates on your care, options and next steps — so you always know what's happening.
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Short waiting times through coordination
Teams that work together to keep your journey moving, with minimal waiting between steps.
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Professional and responsive care
Attentive, compassionate staff who respond quickly to your needs and questions.
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Clean, comfortable environment
Welcoming, well-maintained spaces designed for your comfort throughout your stay.
Helpful reading
Information for you.
A short library of essentials, written for patients and families. Print them or share with whoever supports you.
Inpatient Admissions
- Planned Admissions: arranged in advance through your doctor with a cost estimate and confirmation.
- Emergency Admissions: immediate care provided based on urgency.
Patient Information
- Important information regarding your stay is included in the inpatient information pack.
Communication
Languages spoken at Nakasero Hospital.
Our care teams communicate comfortably in the languages patients use most, with interpreters arranged for the rest.
EN
English
Spoken daily
SW
Swahili
Spoken daily
UG
Local Ugandan languages
Spoken daily
AR
Arabic
Spoken daily
FR
French
Spoken daily
DE
German
By request
ES
Spanish
By request
ZH
Mandarin Chinese
By request
HI
Hindi
By request
AM
Amharic
By request
RW
Kinyarwanda
By request
LN
Lingala
By request
FAQ
Frequently asked questions.
Short answers to the questions our reception team hears most often. Can't find yours? Our concierge is one call away.
Do I need an Appointment before visiting?
Booking ahead means a shorter wait, but it isn't required. Our outpatient clinic and 24-hour emergency department welcome walk-ins — you'll always be seen.
What documents do I need to bring?
Your national ID or passport, your insurance card if you have one, any referral letter, and a list of your current medications. Bring previous scans or test results if relevant.
Do you accept walk-in patients?
Yes, our outpatient clinic and 24-hour emergency department welcome walk-ins. Booking ahead means a shorter wait, but you'll always be seen.
Can my family member stay overnight?
Most private and deluxe rooms include a sleeper sofa for one family member. Family rooms and nearby guest accommodation can be arranged through the concierge desk.
How does insurance billing work?
If we're accredited with your insurer, we bill them directly — you only settle co-pays or non-covered items. We handle pre-authorisation in the background.
Will I get help translating?
Our staff speak English, Luganda, Runyankole and Swahili as a matter of course. French, Arabic and Hindi interpreters can be arranged with 24 hours' notice.
How do I get my test results?
Most lab and imaging results are available on the patient portal within 24–48 hours. Your consultant will also walk you through them at your follow-up.
What if I need to reschedule?
You can reschedule free of charge up to 4 hours before your appointment, either via the SMS confirmation link or by calling our 24-hour line.
Cashless & covered
Our health insurance partners.
We are accredited with most major local, regional and international medical aid schemes — present your card at reception and we'll handle the rest.
Don't see your insurer? Contact us — we add new partners every quarter.
Ready when you are
Ready to Get Started?
Find a specialist, book an appointment or make a referral — whichever feels right for where you are in your care.