Frequently asked questions

You can book online through our appointment form, call our contact centre, or walk in during working hours. Online bookings are confirmed within one business day.

Yes. Please give us at least 24 hours’ notice so we can offer the slot to another patient. Reach us on the number in your confirmation message.

Bring a valid ID, any previous medical reports or referral letters, a list of current medications, and your insurance details if applicable.

A referral is not always required, but it helps our specialists review your case faster. You can also request a referral through your primary doctor.

We accept cash, mobile money, major debit and credit cards, and bank transfers. Insurance and corporate accounts are also supported.

Yes. Our billing team can prepare an itemised estimate for planned procedures so you can plan ahead with confidence.

Ask at the billing desk or email our accounts team with your patient number and visit date, and we will send a detailed statement.

We are on the panel of most leading local and international insurers. Confirm your specific provider with our insurance desk before your visit.

For eligible policies we bill your insurer directly, so you only settle any co-payment or excess at the point of care.

Our team will explain any shortfall before treatment and help you arrange the balance through an accepted payment method.

Most international patients receive a preliminary treatment plan within 3–5 working days after we receive your medical records.

Yes — our international team can issue letters of invitation and guide you through Uganda’s medical visa process.

Every international patient is assigned a care coordinator who is your single point of contact from enquiry to discharge.

Yes. We can support visa coordination and accommodation guidance for travelling companions.

General visiting hours are typically in the afternoon and early evening. Some units, such as ICU, have restricted hours — please check with the ward.

Bring comfortable clothing, personal toiletries, any regular medication, and your identification and insurance documents.

To keep patients comfortable and safe, we usually limit visitors to two at a time. Ward staff can advise on specific unit rules.

Results are shared through your care team once reviewed. Depending on the test, you may collect them in person or receive them electronically.

Yes. Submit a records request at the medical records office with your ID; some requests may require a short processing time.

With your written consent we can share relevant records securely with another treating facility or your referring doctor.