Switchboard Operator (01) Featured

We are looking for candidates to fill the position of Switchboard Operator (01)

Interested candidates should be able;
To answer and direct phone calls, take messages, and provide information to clients

Key Result Areas

The post holder is required to:-
• Monitor incoming calls to make sure they are answered within a reasonable amount of time
• Keep records of calls placed, received, and transferred
• Offer special assistance to persons such as those who are unable to dial or who are in an emergency situation
• Provide information to callers, such as booking doctors’ appointments or emergency contacts and any other services
• Record incoming calls, and messages, and distribute them to the appropriate individual or department where necessary
• Receive and route incoming calls to the appropriate person or department
• Answer questions about company products or services offered
• Work with front desk personnel, consultant clinic coordinators and perform any other administrative tasks assigned by the supervisor
• Provide a handover report to your colleague every after the shift

Competencies/Abilities:
• Excellent verbal & telephone communication skills
• Strong listening & interpersonal skills
• Ability to operate a telephone switchboard
• An upbeat and pleasant phone voice
• Ability to speak clearly & concisely
• Ability to multitask & work with minimal supervision
• Must be able to make informed decisions quickly and, execute those decisions with confidence

Knowledge/Qualifications and Experience
• Diploma in a related field
• Two (2) years’ experience in switch board operations preferably in a hospitality industry
Candidates that have relevant experience, know that they meet the above criteria and have what it takes to excel in the above position, should submit their applications addressed to the Human Resource Manager at the HR office not later than October 13th 2023, 5.00pm.