Front Desk Officers (02) Featured

We are looking for candidates to fill the positions of Front Desk Officers (02)
 
Interested candidates should be able to
Responsible for interacting with patients/clients in the hospital premises
 
Key Result Areas
 
The post holder is required to:-
·      Provide a friendly first impression to patients and clients when they enter the hospital, ensuring that every client has a good experience
·      Accurately register new patients, verify and update patient information and assist in the completion of necessary forms and documentation
·      Schedule appointments for patients, either over the phone or in person and coordinate with various departments to arrange appointments according to availability and urgency
·      Answer phone calls, address inquiries and provide accurate information to clients
·      Coordinate and liaise with medical staff that is nurses and doctors to communicate patient arrival, emergencies, or any urgent requests
·      Verify patients’ insurance coverage, eligibility, benefits and assist in billing processes, including, explaining billing procedures, and providing necessary documentation to patients
·      Maintain and organize various records, documents, and files, including patient records, appointment logs, and administrative forms to ensure confidentiality, accuracy and easy retrieval of information
·      Handling emergencies by following established protocols, alert the appropriate personnel, and provide initial support and assistance to patients or clients
·      Perform any other duties as may be assigned from time to time
Competencies/Abilities:
* Excellent communication and interpersonal skills
* Proficiency in using computer systems and software for data entry and scheduling
* Strong organizational and multitasking abilities
* Attention to detail and accuracy in maintaining records
* Knowledge of medical terminology and insurance procedures (preferred)
* Ability to remain calm and composed in high-pressure situations
* Customer service-oriented mindset
* Empathy and compassion towards patients and visitors
* Ability to work effectively in a team and collaborate with healthcare professionals
 
Knowledge/Qualifications and Experience
 
·  A Bachelor’s Degree
·  One year’s working experience in a busy environment
 
Candidates that have relevant experience, know that they meet the above criteria and have what it takes to excel in the above position, should submit their applications addressed to the Human Resource Manager at the HR office not later than October 12th 2023, 5.00pm.