Answering Clinical Questions Improves Patient Safety

  • Where is Nakasero Hospital located?

    Nakasero Hospital is located on Akii Bua Road Plot 14, below the Nakasero Blood Bank. It is also a few meters from Fairway Hotel.

  • When is immunization done?

    Immunisation is done on Wednesdays and Fridays from 11am to 4pm on appointment. It is also available on any other day on appointment at an additional fee. On all these days immunization is carried out at the Nakasero Hospital Annex situated adjacent to the external hospital car park.

  • Is Annex open on Sundays and Public Holidays?

    Annex does not open on Sunday but is open on Public Holidays.Doctors that practise at the Annex and are available on Sundays will be able to see you at the main hospital building.

  • What vaccines are paid for by the government?

    Measles Vaccine, DPT ,Hepatitis B,Hemophellus Influenza vaccine, Polio vaccine, Vitamin A and de-wormers. Any vaccines outside these are not issued to us by the government, and are therefore paid for privately.

  • Do you have a Health Management Organisation (HMO)?

    Yes we do have one – Nakasero Health Care Limited (NHCL).
    Our mission is to offer medical scheme members a superior level of medical care, showing empathy at all times and giving each patient the right to quality life.
    NHCL offers both Corporate Plans and Family Cover.
    Under the Corporate plan we have:
    ·    Corporate Basic Plan
    ·    Corporate Plus Plan
    ·    Corporate Unique Plan
    For both the Corporate Plan and the Family Cover both inpatient and outpatient services are inclusive.
    For further information about NHCL please send us an email on info@nhl.co.ug  or call the following numbers: 0772 513346 / 0716 346157/160

  • What are your delivery rates?

    We have maternity packages for both normal delivery and Ceasarean section. Rates differ depending on if you shall be seeing a Specialist doctor or Consultant doctor. Please note, rates for cash paying clients differ from those of insurance clients, whose rates are discounted.
    To receive information on our delivery rates, please contact customercare@nhl.co.ug. You shall receive a response within 48hours.

  • What is the difference between a Specialist and a Consultant?

    Consultants and Specialists are both doctors who are specialized in the same field. Consultants are more seasoned than specialists, however both are very well qualified. Some specialists are also employed by the hospital, whereas consultants are self-employed doctors. Consultant doctors, due to their extensive years of experience, will therefore typically charge different rates from specialists doctors.

  • Do you have a liver specialist?

    Yes we do have a liver specialist and to make an appointment with one please call:
    0312 346150/2 OR 0414 346150/2/4; or send us an email on booking@nhl.co.ug

  • How long does the discharge process take and why?

    The discharge process takes on average four (4) hours. After the doctor has discharged the patient, the file is then reviewed by the nursing staff, pharmacy, lab and any other service centre, and eventually by the billing staff to ensure all services have been captured from the file. At the end of this process, a final bill is presented to the patient for payment after which they are free to leave. The nursing staff always provide medication on ward.
    For patients who are under insurance, a final bill is then sent to the insurance company prior to you leaving the hospital and a guarantee of payment is sent in relation to the final bill. It should be noted that in some instances, insurance companies will take some time to send through this guarantee of payment thus causing further delay to the patient.

  • What are the visiting hours?

    Yes we have a dental center called Donau Dental Center. It is located on the 2nd floor of the NHL main building.  This centre has two resident dental surgeons and one dentist. There are also two visiting oral maxillofacial surgeons from Germany once every quarter of the year.
    Their opening hours are:
    ·    Monday-Friday: 8:30AM-5:00PM
    ·    Saturday and Public Holidays: 9:00AM-2:00PM.

    For appointments please call 0414664790 or 0312346152/0, 0414346150/2/4

  • Do you have a dental clinic?

    NHL has partnered with Medoptics to provide the best eye care services.  The products and services offered are:
    ·    Professional eye checkups
    ·    All types of lenses
    ·    Contact lenses
    ·    Frames: Designer & Budget

    ·    Sunglasses

    ·    General eye care
    For further information and to make an appointment please call0312346152/0414346154/2 or send us an email on booking@nhl.co.ug

  • Do you have an eye clinic?

    NHL visiting hours are: 12NOON – 2:00PM, and 6:00PM-8:00PM.

  • Do you have a 24hr Pharmacy?

    Yes we do and it is located on the ground floor of the NHL main building.
    NHL visiting hours are: 12NOON – 2:00PM, and 6:00PM-8:00PM.

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